Reimagine How Work Gets Done

If decisions feel slow, teams are working in silos, or technology isn't delivering on its promise, it's time to take a closer look at your operating model. We help organizations design how work flows so structure, capabilities, and processes align with strategy.

Our approach is capability-first and leadership-led.

We work with your team to answer three critical questions: What are we trying to achieve? What capabilities do we need to be great at? How should we work to deliver value every day? From there, we map the operating model that will get you there - clarifying team roles, decision-making, workflows, and governance. Whether you're redesigning a Target Operating Model or building an AI-augmented structure, we help make your organization more resilient in the face of disruption. Engagements typically last 6–8 weeks, with 2–3 executive workshops and working sessions across leadership and functional teams. We adjust the pace and format to your organization's maturity and decision-making culture.

Target Operating Model

Design a future-state operating model that aligns people, process, and technology with strategy. You’ll walk away with a clear blueprint of what needs to change and how to execute against it.

Examples of support:

  • A post-merger model that integrates two functional teams into one operating rhythm

  • A restructured product development process to improve time-to-market

  • A new operating cadence for hybrid and remote workforces

Capability Map

Get a tailored capability map showing where you're strong, where gaps exist, and where AI or restructuring can unlock value. This tool helps you prioritize investments and align teams around what matters most.

Examples include:

  • An enterprise view of which capabilities are core vs. differentiating vs. commoditized

  • Identification of where vendor consolidation can free up internal capacity

  • A map that surfaces “hidden” capabilities critical to future growth (e.g., data fluency, automation-readiness)

Governance

Clarify how decisions are made and who has authority. We deliver a governance structure that improves accountability and accelerates execution, especially when cross-functional coordination is key.

Examples of support:

  • A new RACI and escalation path for a matrixed organization

  • Clarified decision rights for product, sales, and operations teams

  • Governance redesign for AI use case approvals and responsible data use